Why do people go for counseling?
Clients may choose to participate in counseling for various reasons. This includes learning how to:
1) Improve their coping skills. It may be that the client's existing coping skills are insufficient to cope with the current stressors or it could be that the coping mechanisms are unhealthy.
2) Deal with a recent life change or traumatic event. This can include anything from processing the event to finding ways to move forward after it happened. The first step to healing is to acknowledge that the trauma occurred and impacted you.
3) Improve certain aspects in their lives. It may be that the client feels the need to engage in personal growth or feel like they need to change something about their mind or emotions to become the person they want to be.
How do I know that it will work for me?
Counseling is something that will work for everyone, however there are certain conditions that must first be met.
1) You need to want help. Counseling will not be effective if you are just doing it to please a friend or a partner.
2) You need to be willing to put in the effort it takes to change/adapt. Counseling itself is usually only 45 minutes to an hour per week. The majority of the work is done outside of sessions when you engage in homework activities and apply the knowledge that you have gained during therapy.
3) You need to find the right counselor. Not every counselor and client will be a good match and it is important to find someone who is trained to work with clients in your specific situation.
Frequently Asked Questions
No online session will be held unless your electronic device's camera is on and in working condition. Failure to switch on the camera for any reason, will result in the session being cancelled with no refund.
How to make a booking:
Clients are encouraged to contact Zehira-Kedesh via email or the "Contact Us" page to book their Individual or Group Session. Clients can indicate whether they prefer an Online or In-Person session.
You will receive a response asking you to select a day or a time slot that will suit you best. The counsellor will then revert back to you with available openings during that time.
In the event that there are no available openings on the desired day or time slot, the counsellor will communicate the next available appointment time to you.
All sessions are to be paid in full and in advance.
Subsequent to sending the proof of payment, clients will receive a copy of the consent forms. Links to Online Sessions will not be shared unless the proof of payment and the signed consent forms have been emailed to Zehira-Kedesh at least 24 hours in advance.
Sessions are priced according to type.
Type 1 sessions include Counselling for Relationships, Sex, Problematic Sexual Behaviours, Pornography, Betrayal Trauma, Addictions and related topics.
Type 2 sessions include General Counselling (i.e. work, school, personal growth) and Trauma Counselling (i.e. grief/bereavement, medical or crime related.)
*Kindly note that Type 1 Sessions are longer in duration than Type 2 Sessions.
Monday - Friday Office Hours Time: At Our Walmer Office.
Evening Times: All Bookings For October 2025 will be at the Walmer Office Or Strictly Online
The duration of the counselling sessions and/or debriefings are subject to the nature of problem and the number of participants involved.
For more information about the session structure, please send an email to info@zehira-kedesh.com
All clients based in South Africa will be required to make upfront EFT payments. All clients based internationally will be required to make upfront payments via PayPal. No exceptions.
Fees will be communicated prior to any session. It is the client’s responsibility to ensure that they make payments into the correct account using the account number and reference provided by Zehira-Kedesh on invoices.
Zehira-Kedesh cannot be held liable for any payments of the wrong amount or payments that have been made into the wrong account.
For more information about the fees, please send an email to info@zehira-kedesh.com
Sessions that are canceled with less than a 24-hour notice period, will be charged in full.
All Online and In-Person sessions will commence as scheduled and continue through the allotted time.
Being more than 15 minutes late will result in a missed session. No refund will be provided.
Unless otherwise stated in writing, all scheduled sessions will commence in accordance with the South African time zone (UTC +02:00)
All clients based in South Africa will be required to make upfront EFT payments. All clients based internationally will be required to make upfront payments via PayPal.
Payment for therapeutic resources or books on the Zehira-Kedesh website can be made via EFT, PayPal or Card Facilities.
Madeleine is registered as a Certified Sex Addiction Therapist (CSAT) and Certified Partner Trauma Therapist (CPTT) with the International Institute of Trauma and Addiction Professionals (IITAP).
Madeleine has a BSocSci Honours Degree in Psychology and is designated by the Association for Supportive Counselors and Holistic Practitioners (ASCHP) as well as the Emergency Services Chaplaincy Southern Africa (ESCSA).
In her capacity as CSAT, Madeleine is equipped to assist clients with sex addictions and/or problematic sexual behaviors to deal with the root cause of their addiction, develop healthy behaviors and attain holistic healing.
As a CPTT, Madeleine specializes in helping partners of sex addicts or people struggling with problematic sexual behaviors, to process and heal from the trauma of the betrayal.
Madeleine's scope of practice as Specialist Wellness Counselor is extremely broad. She is qualified to work with a variety of situations, however her primary focus is Trauma Management, Sexual and Domestic Violence, and challenges relating to Relationships.
As Chaplain, Madeleine frequently assists First Responders and their families to navigate the impact of shift work and employment related trauma along with normative life stressors and challenges.
Madeleine is a Christian and Zehira-Kedesh was founded on Biblical Principles. Her training as Chaplain with the ESCSA enables her to function as a pastoral counselor and assist clients with spiritual issues, however, this is a non-denominational, non-discriminatory practice.
This implies that anyone is welcome, irrespective of their spiritual or religious beliefs, and will be treated with empathy and respect.
Clients also have the option to participate in counselling using either a traditional Secular approach or a Pastoral Counselling approach (integrating Christian spiritual support).
